Refund policy

Thank you for shopping at Skinsicle, your go-to online shop for Korean skincare. We want you to have a satisfying shopping experience, and we understand that occasionally you may need to return a product. This Return Policy outlines the terms and conditions for returning items purchased from our website. By making a purchase, you agree to comply with the following policy:

  1. Eligibility for Returns:

    • Items must be purchased directly from our website, www.skinsicle.co.uk.
    • Items must be unopened, unused, and in their original packaging, including any hygiene seals intact.
    • You must notify us of your intention to return the item(s) within 14 days of receiving your order.
    • The return request must be accompanied by the Order Reference. 

  2. Return Shipping Costs:

    • Unwanted items have to be returned by the customer at their own cost. 
    • Skinsicle will provide a pre-paid returns shipping label only for those orders where customer's have received an incorrect or damaged/ defective item. 

  3. Condition of Returned Items:

    • We will process your return only if the item(s) are received in resellable condition.
    • We reserve the right to refuse returns that show signs of use or damage caused by the customer.
    • Please ensure that the item(s) are adequately protected and packaged to minimize the risk of damage during return transit.

  4. Return Process:

    • The customers are responsible for packaging the item(s) securely.
    • We recommend using a tracked delivery service for your return shipment.

  5. Refunds:

    • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed back to your original payment method.
    • Please allow for additional processing time by your bank or credit card company.

  6. Exceptions:

    • We do not accept returns for items purchased from our offline retail locations.
    • We do not accept returns for international orders.
    • Sale items and gift cards are non-returnable.

  7. Damaged or Incorrect Items:

    • Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item.
    • Include relevant photos of the issue in your communication to help us resolve the matter promptly.

For further assistance or any questions regarding our Return Policy, please contact us at enquiries@skinsicle.co.uk. We are here to assist you and ensure your satisfaction with our products.

Please note that this Return Policy is subject to our Terms and Conditions, which govern all transactions on our website. By shopping with Skinsicle, you agree to abide by our policies and guidelines.

Thank you for choosing Skinsicle!